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Improving the design and management of agile supply chains: feedback and application in the context of humanitarian aid

Débutée le : 15/10/2007 Soutenue le : 15/10/2010 Télécharger la thèse
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A push for increased professionalism during disaster relief operations has been reinforced over the last decade. The uncertainties humanitarian organisations have to cope with and the vital importance of their success has incited them to develop their ability to respond quickly and adequately to short-term changes. This agility capability is becoming highly prized by the private sector. Starting from a framework of supply chain agility, this thesis analyses humanitarian methods and defines an agility maturity model aiming to measure and improve the agility capability of a supply chain. As agility often depends on the adequate balance between delivery capacity and needs, our second problem statement aims to design a logistics network that can operate under high levels of uncertainty so that for a given level of service in terms of agility, efficiency is maximized. Our study quantifies the impact on costs of various decisions, such as network design, supply strategy or level of service.

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Publications associées à la thèse

  • Event-cloud platform to support decision-making in emergency management

    Références :
    Matthieu Lauras, Frédérick Bénaben, Sébastien Truptil et Aurélie Charles. « Event-cloud platform to support decision-making in emergency management ». In : Information Systems Frontiers 17.4 (août 2015). P. 857--869. ISSN : 1387-3326, 1572-9419. DOI : 10.1007/s10796-013-9475-0.
    The challenge of this paper is to underline the capability of an Event-Cloud Platform to support efficiently an emergency situation. We chose to focus on a nuclear crisis use case. The proposed approach consists in modeling the business processes of crisis response on the one hand, and in supporting the orchestration and execution of these processes by using an Event-Cloud Platform on the other hand. This paper shows how the use of Event-Cloud techniques can support crisis management stakeholders by automatizing non-value added tasks and by directing decision-makers on what really requires their capabilities of choice. If Event-Cloud technology is a very interesting and topical subject, very few research works have considered this to improve emergency management. This paper tries to fill this gap by considering and applying these technologies on a nuclear crisis use-case.
    Keywords: Business process modeling, Cloud-computing, Complex-event processing, Decision-making support, Emergency management, IT in Business, Management of Computing and Information Systems, Operations Research/Decision Theory, Service-oriented architecture, Systems Theory, Control
  • An enterprise modelling approach for better optimisation modelling: application to the humanitarian relief chain coordination problem

    Références :
    Humanitarian supply chains (HSC) can be considered a new research area. The number of applied scientific publications has considerably increased over the past 15 years. About half of this research work uses quantitative techniques as optimisation decision-support systems. But due to the recentness of this academic area, researchers are finding it difficult to develop accurate, and above all, reliable mathematical models to support their steps towards improvement. This is particularly true concerning the crucial problems of coordination in HSCs. This paper tackles the issue by developing an original quantitative modelling support method. Based on enterprise modelling methodologies, we propose a business process modelling approach that helps in understanding, analysing, evaluating and then developing the formal expression of an HSC. Such a model, therefore, clearly has an added value for practitioners and should enable relevant quantitative models to be produced. Finally, an application on the emergency response processes of the International Federation of Red Cross is detailed in order to validate the relevance and the applicability of our proposal. This experiment allows all the variables and parameters that should be useful for improving the efficiency of the network to be identified.
    Keywords: Coordination, disaster relief, Enterprise modelling, Humanitarian supply chains, logistics, management, Optimisation modelling, or/ms, Relief chains
  • A model to define and assess the agility of supply chains: building on humanitarian experience

    Références :
    Aurélie Charles, Matthieu Lauras et Luk Van Wassenhove. « A model to define and assess the agility of supply chains: building on humanitarian experience ». In : International Journal of Physical Distribution & Logistics Management 40.8 (2010). P. 722--741. ISSN : 0960-0035. DOI : 10.1108/09600031011079355.
    Purpose - By constantly working in environments with high degree of uncertainty, humanitarian organizations end up becoming specialists in the implementation of agile systems. Their counterparts in profit-making organizations have a lot to learn from them in this domain. Volatility of demand, imbalance between supply and demand and disruptions are all factors that affect commercial supply chains and call for a high level of agility. The aims of this paper are twofold: first, to clearly define the concept of supply chain agility, and second, to build a model for assessing the level of agility of a supply chain. Design/methodology/approach - Three approaches are used in this research: literature review, case study and symbolic modeling. Findings - The paper developed first, a framework for defining supply chain agility and second, a model for assessing and improving the capabilities of humanitarian and commercial supply chains in terms of agility, based on an analysis of humanitarian approaches. Research limitations/implications - The model has been developed thanks to inputs from humanitarian practitioners and feedbacks from academics. The practical application to various humanitarian relief operations and commercial supply chains is yet to be done. Originality/value - This paper contributes significantly to clarifying the notion of supply chain agility. It also provides a consistent, robust and reproducible method of assessing supply chain agility, which seems appropriate for both humanitarian and business sectors. Finally, it is complementary to existant research on humanitarian logistics. It shows that though humanitarian professionals have a lot to learn from the private sector, the reverse is also true.
    Keywords: aid, Aid agencies, capabilities, definition, flexibility, Flexible organizations, modelling, supply chain management