Flux RSS

Carine Rongier

Présent : NON
Mots-clés : 
Axes : 
  • Axe 1 : IO
  • Axe 2 : ORKID
Encadrement :

Publications significatives

  • Towards a crisis performance-measurement system

    Références :
    Carine Rongier, Matthieu Lauras, François Galasso et Didier Gourc. « Towards a crisis performance-measurement system ». In : International Journal of Computer Integrated Manufacturing 26.11 (1er nov. 2013). P. 1087--1102. ISSN : 0951-192X. DOI : 10.1080/0951192X.2012.684711.
    During a crisis, the main goal for decision-makers consists in restoring a stabilised nominal mode. The stakeholders face considerable pressure and drastic constraints in response time and coordination. This study proposes a method to support these stakeholders in making responsive and accurate decisions while carrying out a performance evaluation of the activities that run during the crisis-response process. This method is composed of four steps: (1) characterisation of the crisis-response system, (2) selection of system components to evaluate in priority, (3) determination of performance dimensions to consider and (4) creation of indicators. Currently, performance evaluation is only used subsequent to a crisis, due to difficulties in gathering and aggregating information into trustable performance indicators. This paper proposes a method to obtain a relevant and dynamic decision-support system. Decision-makers will use it to resolve the crisis based on performance evaluation, in addition to the essential experience they undergo. A case study of crisis management within the French Red Cross non-governmental organisation is developed, through a Web-based prototype, in order to explain how performance indicators can both support crisis-response management and improve the collaboration of stakeholders.
    Keywords: crisis management, disaster management, humanitarian organisation process, management, metrics, performance assessment, performance indicators, performance-measurement system, supply chain performance